Returns & Exchanges
Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you receive your order in peak condition. If there is an issue with your delivery, please contact us within 24 hours of receipt for a replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photographs of the product and the outer packaging to help our quality control team assess the condition of the delivery.
Review Process
Our team will review your claim within 2 business days to determine if a refund or a fresh replacement shipment is most appropriate.
Resolution
Once approved, we will either dispatch a new order immediately or issue a credit to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing